GENERAL TERMS AND CONDITIONS OF SPAIK B.V.

Article 1. Applicability

1. These general terms and conditions (“Terms”) apply to all offers, assignments, and agreements whereby SPAIK B.V. (hereinafter: “SPAIK”) provides services to business customers (B2B).
2. Deviations from or additions to these Terms are only valid if agreed upon in writing.
3. Any purchasing or other general terms and conditions of the customer are expressly rejected, unless agreed upon in writing.
4. If one or more provisions of these Terms are declared null and void or invalid, the remaining provisions will remain in full force and effect. In mutual consultation, a new provision will be established that approximates as closely as possible the original intention.

Article 2. Services and Performance

1. SPAIK provides, among other things, the following services:
   • Employee and leadership training programs (from basic to advanced);
   • Strategic advice and guidance in organizational change management;
   • Automation projects, including opportunity assessments, implementation guidance, and collaboration with third parties.
2. SPAIK is subject to a best-efforts obligation and will use its reasonable endeavors to perform the agreed services. Unless otherwise agreed in writing, no guarantees are given regarding a specific result.
3. The customer is responsible for providing accurate and complete information necessary for performing the services. Inaccuracies or omissions may lead to delays or additional costs.
4. SPAIK is entitled to subcontract or collaborate with third parties (subcontractors) for the execution of the agreement, provided SPAIK ensures that these third parties adhere to the same confidentiality and security obligations.
5. If SPAIK provides services through external vendors or tools, the terms and conditions of those third parties also apply. SPAIK is not liable for shortcomings of these third parties, except in cases of willful misconduct or gross negligence on the part of SPAIK itself.

Article 3. Privacy and Data Processing

1. SPAIK acts in accordance with the General Data Protection Regulation (GDPR) and will process and secure personal data with due care.
2. The customer is the data controller, and SPAIK is the processor within the meaning of the GDPR. The customer remains fully responsible for the lawfulness of the processing of personal data carried out by SPAIK.
3. SPAIK will process personal data solely on the basis of the customer’s written instructions and will take appropriate technical and organizational measures to secure these data against loss, unauthorized access, or any other form of unlawful processing.
4. In the event of a data breach, SPAIK will notify the customer without undue delay and provide assistance where necessary with reporting to the relevant Data Protection Authority and/or affected data subjects.
5. Confidential information and personal data are used only for the performance of the agreement and will not be disclosed to third parties without consent, unless required by law or regulation.